Last Updated: September 2026
At CureFuture Health Care Pvt. Ltd., we strive to ensure that your Play More – African Herbs order reaches you safely and on time. Please read our Shipping Policy below for details on order processing, delivery timelines, and shipping charges.
1. Order Processing Time
- All orders are processed within 1–2 business days of order confirmation
- Orders placed on Sundays or public holidays will be processed on the next business day
- You will receive a confirmation email/SMS once your order has been shipped, along with tracking details (if available)
2. Delivery Timelines
- Estimated delivery time is 5–8 business days from the date of shipping, depending on your location
- Delivery to remote or rural areas may take slightly longer
- Delivery timelines are estimates only and may vary due to courier delays, weather conditions, regional restrictions, or other unforeseen circumstances beyond our control
3. Shipping Charges
- Shipping charges (if applicable) will be clearly displayed at checkout before you complete your order
- We may offer free shipping on orders above a certain value, as communicated on the Site from time to time
4. Serviceable Areas
- We currently ship across India to all serviceable pin codes
- If your location is not serviceable by our courier partners, you will be notified at the time of order placement or shortly after
5. Order Tracking
Once your order is shipped, you will receive a tracking number/link via email or SMS. You can use this to track the status of your shipment. If you do not receive tracking details within 2 business days of order confirmation, please contact our support team.
6. Multiple Shipments
In case of bulk orders or specific product combinations, your order may be shipped in multiple packages. You will be notified accordingly.
7. Delayed or Lost Shipments
- If your order has not arrived within the estimated delivery window, please contact us with your order number so we can investigate with our courier partner
- In rare cases of lost shipments, we will either resend the product or issue a refund, at our discretion, once confirmed with the courier partner
8. Delivery Attempts
- Our courier partners typically make up to 2–3 delivery attempts
- Please ensure someone is available at the shipping address to receive the order, or provide accurate delivery instructions
- If delivery fails after multiple attempts, the order may be returned to us, and you may be responsible for re-shipping charges
9. Address Accuracy
Please ensure your shipping address, pin code, and contact number are accurate at the time of placing the order. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.
10. Damaged Shipments
If your order arrives damaged, please do not accept the delivery if visibly damaged, or contact us within 24–48 hours of delivery with photos/videos of the damaged package and product. Please refer to our Return & Refund Policy for further steps.
11. Contact Us
For any questions regarding shipping or delivery, please contact us at:
CureFuture Health Care Pvt. Ltd.
X9HV+X42, Janta School Road,
Behind Gurunanak School,
Rudrapur, Jagatpura,
Uttarakhand – 263153, India
Website: playmoreafrican.com
Email: info@playmoreafrican.com