Last Updated: September 2026
At CureFuture Health Care Pvt. Ltd., we want you to be satisfied with your purchase of Play More – African Herbs. Please read our Return & Refund Policy carefully before placing an order, as it explains the conditions under which returns, exchanges, and refunds are accepted.
1. Nature of the Product
Play More – African Herbs is a herbal dietary supplement intended for personal consumption. Due to health, hygiene, and safety reasons, we are unable to accept returns of products that have been opened, used, or tampered with, except in cases covered under this policy.
2. Eligibility for Returns
We accept return requests only under the following circumstances:
- The product received is damaged, defective, or broken at the time of delivery
- The wrong product or quantity was delivered
- The product received is expired or nearing its expiry date at the time of delivery
- The product packaging was tampered with or the seal was broken upon delivery
Return requests must be raised within 7 days of the delivery date. Requests made after this period will not be entertained.
3. Non-Returnable Cases
Returns will not be accepted in the following situations:
- The product has been opened, used, or partially consumed (unless received damaged or defective)
- The return request is raised after 7 days from the date of delivery
- The product was purchased from an unauthorized third-party seller or marketplace and not directly through playmoreafrican.com
- Change of mind after purchase
4. How to Request a Return
To initiate a return, please contact us with the following details:
- Order number
- Photos/video of the product received (clearly showing the issue)
- A brief description of the problem
Our team will review your request and respond within 2–3 business days with further instructions.
5. Refund Process
Once your returned product is received and inspected (where applicable), or once your claim is verified through the photos/video provided, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 7–10 business days
- For orders paid via Cash on Delivery (COD), refunds will be processed via bank transfer or UPI, and you may be asked to share your bank details
- Shipping charges (if any) are non-refundable, except in cases where the error was on our part (e.g., wrong or damaged item shipped)
6. Exchanges
We offer exchanges only in cases of damaged, defective, or incorrect products delivered. If you wish to exchange a product, please contact us within 7 days of delivery, following the same process outlined above.
7. Cancellations
- Orders can be cancelled before they are shipped. Once an order has been shipped, it cannot be cancelled
- To request a cancellation, please contact us as soon as possible with your order number
- If payment has already been made for a cancelled order, the refund will be processed within 7–10 business days
8. Return Shipping
- If a return is approved due to a damaged, defective, or incorrect item, we will bear the cost of return shipping
- If a return is approved for any other reason at our discretion, the customer may be responsible for return shipping costs
9. Contact Us
For any questions regarding returns, refunds, or cancellations, please contact us at:
CureFuture Health Care Pvt. Ltd.
X9HV+X42, Janta School Road,
Behind Gurunanak School,
Rudrapur, Jagatpura,
Uttarakhand – 263153, India
Website: playmoreafrican.com
Email: info@playmoreafrican.com